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Resources
The resources focuses on specific topics relating to the
accounting and bookkeeping industry. Take advantage
of the information and tools in these resources.
Chapters
1. DEALING WITH CLIENTS
2. SALES & SERVICES
3. PRACTICE MANAGEMENT
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4. CLOUD COMPUTING
5. OPERATIONAL EFFICIENCY
6. STAFFING ALTERNATIVES
7. NETWORKING
3.5. Practice Management -
Critical Success Factors
Practice management is quite simply making the decision to manage the important variables
of your business. Taking this step allows you to manage your workflow, improve employee
satisfaction, maximize profits, and improve your clients experience.
In order to start managing your practise you will need to identify the critical success factors
(CSF’s). These are the essential tasks that your company needs to consistently succeed at.
Success has a different meaning to everyone, so make sure to clearly define what it means
to you, your staff, and your business.
An easy way to determine is your CSF’s is to sit down with your team and ask this questions,
“what about your firm is leading clients to choose you over your competitors?” Generally the
answers to this question are your CSF’s. Some of the best CSF’s for accounting and
bookkeeping professionals have to do with:
Customer Satisfication
One of the biggest roles of an account or booking professional is helping to reassure
stressed out clients and instill confidence that you are going to take good care of them.
Building a relationship based on trust is very important for retaining current clients and
acquiring more.
Pricing
There are essentially three pricing strategies for your firm. You can either fight to be the
lowest priced, sit in the middle or focus on premium pricing. The low priced strategy focuses
on speed and cost, while the premium focus on quality and customer service. Whichever
strategy you choose will greatly affect your CSF’s.
Accuracy
This is important but not the most important. Everyone makes mistakes and this is, for the
most part, understood. However it is very important how mistakes are handled.
Quality control is extremely important and mistakes should not be happening. However,
when they do happen respecting the client and fixing it promptly can often go further in the
long run than not making a mistake at all.
Staffing
Clients can be very sensitive to the number of staff that they have to interact with. If you are
using the premium pricing strategy it would be highly recommended to dedicate a team to
your valuable clients. That way they are interacting with the same staff and can build a
relationship.
After determining your CSF’s it is time to start planning. Take a look at
where you are currently at with the CSF’s and plot out where you would
ideally like to be.
Jeff Borschowa explains his acronym, SMART, for setting goals to achieve your ideal CSF’s
in his book, 8 Pillars for Exponential Business Growth:
S pecfic - what specific area will be improved
M easurable - is there a quantifiable measure of progress?
A ctionable - what action can be taken?
R ealistic - is the goal realistic with current resources and information?
T ime-Related - when do you anticipate achieving the results?
After you have defined your goals for what you believe will bring your company success. It’s
time to implement ways to measure your progress on the road to success.
Kort Mehrle
Majored in Management Information Systems and has put his schooling to
work in various tech and software companies. His passion for technology
really shines when aiding others to understand the benefits of a new
software or technology.
CLEAR BIZ
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